Returns & Refunds
A straightforward returns policy for shoes and custom mouthguards, with no fine print.
Unused shoes in original condition can be returned or exchanged within 14 days of delivery. This applies to the Nike HyperKO 2 and the Reebok Boxing Boot. IMPORTANT: you pay for return shipping — return shipping costs are not covered by BOXEO. Exchanges for a different size are allowed within the same 14-day window, and you cover the shipping both ways.
Every custom mouthguard is handmade to order for your teeth and cannot be resold. All custom guard sales are final — no returns, no exchanges, no exceptions. We inspect every piece before shipping, so defective items do not leave our workshop.
If your shoes arrive damaged or defective, contact us on WhatsApp (+66 645691283) with photos of the problem. We will review and arrange a replacement.
Shipping costs vary by country and are confirmed with you via WhatsApp or email before we ship. Delivery takes 7-14 business days, and a tracking number is provided after shipment.
Message us on WhatsApp (+66 645691283) or email support@boxeoguard.com with your order number. We will confirm eligibility and share the return address before you ship anything back.
Once we receive and check the returned item, your refund is issued back to PayPal within 5-10 business days.