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FAQ

Questions customers ask before ordering.

Everything about custom mouthguards, boxing shoes, shipping, returns and ordering.

Mouthguards

No. BOXEOGUARD is positioned as a custom-fit sports mouthguard for boxing, MMA, Muay Thai, and similar contact sports. It is not sold as a treatment for sleep apnea, teeth grinding, orthodontic correction, or any medical condition.

No. The alginate kit is used only to take your dental impression. The final guard is made after the impression is returned and approved.

The order flow includes fit support. If the impression cannot be used, support can send remake instructions or a replacement kit depending on the order policy.

Yes. The order page collects the name, color direction, logo notes, and design references. Uploads can be connected later when the checkout provider is ready.

A realistic custom timeline is usually 2-4 weeks, depending on kit delivery, how quickly the customer returns the impression, mold approval, production, and final shipping.

Customers with braces or dental appliances should contact support before ordering because the fit requirements are different.

Shoes

No, they run small. We recommend ordering one size up from your usual size for the best fit.

Nike HyperKO 2 is available in EU 35-45. Reebok Boxing Boot - Buck is available in EU 39-46. YAMMY Flux Mid is available in EU 42-45.

Shipping

All orders ship from China via budget courier services (YunExpress / Yanwen style).

Delivery usually takes 7-18 days depending on the destination country. Tracking information is provided for every order so you can follow your parcel.

Shipping cost varies by country and is calculated at checkout, so you always see the exact amount before you pay.

Returns

Yes. Unused shoes in original condition can be returned within 14 days of delivery. The customer pays the return shipping.

No. Custom mouthguards are handmade to your dental impression and are not eligible for returns or exchanges.

Ordering

We accept payment through PayPal. Click the PayPal payment link on the product page or the order page and complete checkout there.

Your full shipping address and contact details are collected during checkout so we can ship your order correctly.

Need the custom form?

The order page is already prepared for payment integration.

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